PAYMENT AND REFUND POLICY

Last updated on February 5, 2025

Payment Terms

1. Subscription Plans:

         PointerUp offers the flexibility to subscribe on a monthly or yearly basis. This allows customers to choose a plan that best fits their needs and budget. Monthly plans are generally suitable for users looking to try the service on a short-term basis, while yearly plans offer a discount and a longer-term commitment for those planning to use the service continuously.

2. Pricing:

  • The pricing for each subscription plan is clearly outlined, so there are no surprises for customers. Each plan offers different features and capabilities, designed for various stages of business growth. For example:
  • The Basic Plan is ideal for individuals or businesses just starting out and testing the service. It provides essential features without overwhelming new users.( Basic Plan: ₹2,499 per month)
  • The Growth Plan caters to businesses looking to scale up their app and sales with added features and priority support.( Growth Plan: ₹4,999 per month)
  • The Advanced Plan is suited for businesses with complex needs, offering customization and dedicated support.( Advanced Plan: ₹9,999 per month)
  • The Enterprise Plan is a custom plan tailored for large-scale businesses that require unique features, custom integrations, and top-tier support.( Enterprise Plan: Custom pricing based on business requirements)

3. Free Trial:

          The 14-day free trial allows potential customers to experience the core features of PointerUp without any financial commitment. No credit card is required to start the trial, making it easy for anyone to explore the service risk-free. It’s an excellent opportunity for businesses to evaluate if the app builder meets their needs before committing to a paid plan.

4. No Hidden Fees:

         Transparency is key to building trust with customers, so we ensure that there are no additional transaction fees, commissions, or sales limits. Customers can focus on growing their business without worrying about unexpected costs. Whether you’re running one store or multiple, you pay only for the subscription plan you choose.

Cancellation Policy

1. Subscription Cancellation:

          We want to make it easy for users to manage their subscriptions, so cancellation is straightforward. You can cancel your subscription at any time, which will stop any future payments from being charged. However, your access to the services will continue until the end of the current billing period. After that, access will be revoked unless you re-subscribe.

2. Immediate Effect:

          Once you cancel your subscription, it will take effect immediately, and no future payments will be charged to your account. For example, if you cancel on the 15th of the month, your access will remain active until the end of that month but not beyond. This ensures that you only pay for what you use.

3. No Refund for Unused Time:

          As part of our No Refund for Unused Time policy, we do not refund any payments made for time that was unused within a billing cycle. For instance, if you cancel your plan mid-month, you will not receive a refund for the remaining days. However, the cancellation ensures you won’t be charged for the next cycle.

4. Requesting a Refund:

          If you decide to request a refund, you can do so by contacting contact@pointerup.com. Our customer support team will guide you through the process and ensure that your request is processed within a reasonable time frame. We aim to handle all refund requests efficiently and professionally, following the guidelines outlined in this policy.

Refund Policy

1. 30-Day Money-Back Guarantee:

          To give new users peace of mind, we offer a 30-day money-back guarantee. If within 30 days of subscribing, you feel the service doesn’t meet your expectations, you can request a full refund. This provides assurance that if you change your mind shortly after subscribing, you won’t be left with an unwanted charge.

2. Refund for Past 12 Months:

           In case you cancel after the initial 30 days but still wish to receive a refund, we offer refunds for the past 12 months of subscription payments. This is useful for customers who may have paid for an extended period but have decided not to continue with the service. However, refunds will not be provided for any time beyond the 12-month period, meaning if you cancel after 12 months, you will not receive a refund for the last year or longer.

3. Non-Refundable Conditions:

  • If you have made any custom requests such as custom integrations, development work, or design changes beyond the standard plans, these will not be refunded. These are usually project-specific, and the costs associated with them are non-refundable.
  • If you’ve purchased additional services or features beyond the regular subscription (e.g., add-ons, extra integrations, or advanced customization), those purchases are final and non-refundable.

4. Requesting a Refund

          If you decide to request a refund, you can do so by contacting contact@pointerup.com. Our customer support team will guide you through the process and ensure that your request is processed within a reasonable time frame. We aim to handle all refund requests efficiently and professionally, following the guidelines outlined in this policy.

Support

1. Basic Plan Support:

          The Basic Plan provides email and live-chat support, ensuring that even the most basic users can get assistance when needed. Our support team will help with any issues or questions regarding the use of the platform, ensuring users don’t feel isolated or stuck when using our service.

2. Growth Plan Support:

          Customers on the Growth Plan receive priority support, meaning they’ll get faster response times and more dedicated attention from our customer service team. This level of support ensures that businesses looking to scale can get their questions answered without long delays.

3. Advanced Plan Support:

          The Advanced Plan offers priority support along with access to an implementation specialist who can provide personalized guidance on setting up and optimizing the app. This plan is designed for businesses with more complex needs, so users can take full advantage of the platform’s features.

4. Enterprise Plan Support:

          Customers on the Enterprise Plan receive top-tier support with a dedicated account manager. The account manager ensures that the business receives continuous, high-quality support and can assist with any complex requirements or customizations. Enterprise customers can also expect monthly business reviews to optimize their app’s performance and address any concerns promptly.

Amendments To The Policy

PointerUp reserves the right to amend or update this Policy at any time to reflect changes in our services or business practices. Updates will be posted on our website and application with the effective date clearly stated.

For further assistance or inquiries, please contact us:

  • Email: contact@pointerup.com
  • Address: No. 8, First Floor, Sivavera Anjaneyar Kovil Street, Porur, Chennai, Tamil Nadu – 600116, India